FAQ - MEDBOX
+What is MEDBOXTM?
MEDBOXTM is the beginning of a new era of advanced and easier healthcare experience. With MEDBOXTM, you can find doctors and book appointments instantly. You can also make informed choices with our verified doctor reviews, stay on top of important checkups with tailored reminders. In other words, we’re here to bring power to our patients.
+From where does the MEDBOXTM come from?
When we were planning this, we thought a name should struck in the mind and also we provide a number of medical facilities into one box. So that’s why it is MEDBOXTM.
+Is MEDBOXTM a healthcare provider?
Nope, we here at MEDBOXTM do not offer medical services of any kind. We're just providing a platform to healthcare providers and patients for healthcare prospect. They can perform various routine jobs like find doctor, book appointment etc.. We make no representations or warranties of any kind regarding information, content or service provided.
+Is MEDBOXTM available in my area? If not, when will it be?
Currently, MEDBOXTM is started in Ahmedabad only and we're continually expanding our service to new cities and towns according to patient demand.
+Is MEDBOXTM free for patients?
Booking appointments with MEDBOXTM is 100 percent free for patients! We want to make it as easy as possible for you to get the care you need. Also searching any content provided in the various services of MEDBOXTM is absolutely free of cost.
+How much will my doctor visit cost?
That’s really depends upon the doctor you visit and the fees they charge. Whatever fees we displayed is provided by the doctor only and may vary accordingly. If you have any questions regarding the cost of your medical care, we encourage you to give them a call.
+I love MEDBOXTM – how can I spread the word?
We're so happy to hear that! If you want to get involved, connect with us on our social channels, such as Twitter, Facebook, Google+ and LinkedIn
+MEDBOXTM compatibility with devices
MEDBOXTM is currently compatible with all Android and iOS devices. For android it is compatible from version 3.0 onwards and for iOS it is 7.0 onwards. For now it is not compatible with any devices other than android and iOS.
+How do I make an appointment?
It's easy! Just go to our application, login it and choose the type of doctor you'd like to have an appointment with. We'll show you a bunch of different healthcare providers who may meet your needs. You can see doctors’ available times, qualifications, office photographs, and verified reviews from other patients. Also you can search through doctor’s name or specialization
+How do I know which doctor to choose?
Only you can select the right doctor for your particular needs. That's why we give you so much information! When you're choosing a doctor, you should look at his or her professional statement, education, and verified reviews from other patients. Don't forget to leave a review after your MEDBOXTM appointment so you can help other patients find the right doctor!
+I'm not sure which visit reason to choose. What should I do?
It's okay if you don't see an option that's exactly right. Just write the one that best matches your reason for needing a doctor.
+How do I know that my appointment has really been booked?
If you've reached a page that says, "Your appointment is booked," then rest assured you're all set! Soon you'll receive an email from MEDBOXTM with helpful details about your upcoming appointment if email is provided at the time of registration. Also that can be updated by SMS and can also be checked in appointment status menu.
+What if my appointment is cancelled or rescheduled by the doctor's office?
In these cases, a message will be dropped to your mobile and email will be sent to your provided email Id as soon as possible to let you know about the scheduling change, help you find a new appointment time, and do our best to make up for the inconvenience.
+Where can I find the doctor's phone number?
Doctor’s contact details are provided when you visits his/her profile but this depends upon the doctor whether he/she wants to share personal contact numbers or not. Clinic or hospital contact details are always displayed on the profile of the doctors
+How do I sign in?
Simply go through mobile application and click on MEDBOXTM launcher icon. Enter your 10 digit mobile number with a valid password. And if you are a new user, you can click on Sign up button and register yourself as a doctor if you are a registered medical practitioner or as a patient if you seek any medical or healthcare services through MEDBOXTM.
+What if I need to cancel or reschedule an appointment?
Simply sign in to your MEDBOXTM account to change your scheduled appointments. But please note that cancelling or rescheduling too many appointments may result in your account being locked, and we'd hate to see that happen! This policy ensures that doctors' calendars stay accurate and trustworthy for the other patients who depend on them.
+What should I do if it says my phone number is already in use?
Just give us a call at 079-40047423 or you can write an email to us at support@medbox.co.in and we'll help you figure out what's going on.
+I forgot my password – how can I reset it?
You can just go to the application in your registered device and click on forgot password link and follow the steps.
+How do I see my past doctors and past appointments?
Just sign into your MEDBOXTM account, there you will find an Appointment list menu
+Can I trust MEDBOXTM with my information?
Absolutely! Protecting your information is extremely important to us. And we have used best secured system to protect the data and used various standards. You can check our privacy policy mentioned over website www.medbox.mobi
+How do I leave a review of my doctor?
After you attend an appointment, you’ll receive an email from us asking for feedback. Just follow that link to review your doctor! You don’t need to wait for the email, though. You can always sign into your MEDBOXTM account and click "Leave Feedback" for any healthcare provider on your medical team.
+How can I leave a great review?
Keep it relevant: Include the key points that you as a patient would be most interested in reading.
Ask yourself: Would I see this doctor again? Answering this question in your review is one of the best ways that other patients can gauge your overall sentiment about the practitioner. Consider the length: A short paragraph or two works great. Just make sure it’s easy for other patients to read!
Be specific: In addition to stating how you feel about your experience with the doctor, include why you feel that way. Specific descriptions of your experience help paint a clearer picture.
Include details: Try to include any details that you think may be useful to another patient. For example, whether or not the office validates parking, whether it is located close to public transportation, and whether or not the office accepts credit cards are all great tips for future patients!